We are working to get orders out to you as quickly as possible. Keep an eye on your email for all order updates - be sure to check your junk/spam folder as well. We'll send an email to you as items in your order ship, or if there are updates on the status of your order.
Customers are responsible for making sure orders placed contain the correct size, color, style, shipping address, etc. Once orders are placed, we cannot edit or adjust them. Customers are responsible for any additional shipping cost.
Orders are processed within 5 days after the order date. You will receive a shipping confirmation once your order has been shipped along with your tracking number to use for tracking status. Once packages leave our facility and picked up by the USPS, T&C Surf has no control over the shipping time, handling and delivery.
Lost or Stolen Packages: If your package is lost or stolen upon delivery, please contact us immediately with your order number. We will file a claim on the customer’s behalf. The customer will need to verify the claim. Once completed, we will work on processing your refund. Failure to meet these requirements will be at the customer’s loss/expense.
Damaged Packages or Contents: If your contents arrive damaged, please contact us immediately with your order number. If the damage is due to external cause while in transit, DO NOT discard the shipping box/package. Please email us with pictures of your damaged box/package and merchandise to facilitate the investigation process. Do not use the defective/damaged contents and keep the original tags for the return/exchange process. Failure to meet these requirements will be at the customer’s loss/expense.
Missing Contents: If you’re missing contents from your order, please contact us immediately with your order number so we can begin the investigation process. DO NOT discard the shipping box/package to facilitate the investigation process, if necessary. Failure to meet these requirements will be at the customer’s loss/expense.
Calculated shipping rates for domestic orders only. Standard shipping for orders in the U.S. via USPS First Class (4-5 business days) or Priority Mail (3-7 business days). These are estimated delivery times given by USPS, but nothing is guaranteed. Once packages leave our facility, T&C Surf has no control on delivery time/process.
FREE STANDARD SHIPPING (U.S. ORDERS ONLY) is offered for orders over $75
Free Shipping promo does not apply to Skateboards. Flat Rate shipping cost will apply.
International shipping is available via USPS Priority Mail International (excluding Japan, Australia, New Zealand, Europe, and Brazil). Shipping costs vary on country and size/weight of your order. Orders shipped outside of the U.S. are subject to regular customs duties and fees charged by the destination country. Please allow 8-12 weeks for your order to arrive, depending on destination and customs processing.
You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence. T&C Surf Designs is not responsible for any packages held by international customs agencies and it is not the responsibility of T&C Surf Designs to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges. For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. T&C Surf Designs is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of. Status updates beyond the United States are only available for select countries. Customers will need to contact their local Postal Service for package updates.
For questions regarding our shipping policy you can contact us by e-mail at firstname.lastname@example.org