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Shipping
We are committed to processing and delivering your orders promptly. Please monitor your email, including your junk/spam folder, for all updates regarding your order. We will notify you via email as items are shipped or if there are any updates on your order's status.
Please ensure that your order detailsāsuch as size, color, style, and shipping addressāare correct before placing your order. Once submitted, orders cannot be edited or adjusted. Any additional shipping costs due to errors in the order information will be the customer's responsibility.
Orders are typically processed within 5 days of the order date. Upon shipment, you will receive a shipping confirmation email containing your tracking number for tracking status. Please note that once packages leave our facility and are in the hands of USPS, we have no control over shipping time, handling, or delivery.
If you have any other questions, pleaseĀ get in touch with us by emailing CustomerService@tcsurf.com
In the unfortunate event of a lost or stolen package upon delivery, please contact us immediately with your order number so we can initiate a claim on your behalf. Failure to meet the necessary requirements may result in the loss or expense being borne by the customer.
If an item comes damaged as a result of shipping, please contact us immediately. Keep all boxes and packaging to facilitate the investigation process if necessary.Ā Please take pictures of your box/package and damaged merchandise.
International shipping is available viaĀ DHLĀ (excluding Japan, Australia, New Zealand, Europe, and Brazil).Ā Ā Shipping costs vary based on the destination country and the size/weight of your order. International orders may be subject to customs duties and fees imposed by the destination country. Please allow 4-12 weeks for delivery, depending on destination and customs processing times.
Customers are responsible for all taxes and duties imposed by their country of residence. T&C Surf Designs is not responsible for packages held by international customs agencies or any associated charges. Customers are advised to check with their country's customs office for procedures and potential charges.
