Return & Exchange Policy

Online Returns: Your satisfaction is our top priority.  We will gladly accept online returns within 30 days of your order shipment date.  No online refunds will be accepted after 30 days (Holiday orders will be extended to 60 days).  Returns will be processed within 14 days of receiving returned merchandise.  Refunds can take up to 30 days to see the amount on your account, depending on your bank.

Items must be returned in NEW (unused, untested, original tags, and resalable) condition.  Generally, as a ‘rule-of-thumb” you return the items to us the same way we sent them to you – in the same condition and with all original contents.  If we receive items in conditions that don't meet our return requirements, we will decline the return and it will be at the customer expense.

Customers are responsible for any and all return shipping costs. 

Click here:

Return/Exchange Portal

Please mail returns to:
T&C Surf Customer Service
Order # ____
99-807 Iwaena Street, STE 2
Aiea, HI 96701

Online Returns at T&C Surf Store: You can return online orders at one of our T&C Surf stores.  Please be sure items are new/unused, have original tags and in resalable condition.  Copy of invoice and the original card used for payment must be present to complete the transaction.  

In-Store Purchase Returns:  Purchases made from our retail stores CANNOT be returned/exchanged through our online shop.  Please check your receipt for the return policy or visit/contact our retail stores.

Damaged Packages: If an item comes damaged as a result of shipping, please contact us immediately. DO NOT discard the shipping box/package to facilitate the investigation process if necessary.  Please take pictures of your box/package and damaged merchandise.

T&C Surf Custom Bottles Warranty: Online Order Number is mandatory for the warranty to be valid through our online shop.  NO EXCEPTIONS.
This warranty does not cover regular wear and tear such as dents, scratches, powder coat chips from the bottle being dropped, damaged, etc.  Your Hydro Flask, Yeti, or Stanley bottle can be exchanged if it sweats, rattles or no longer insulates as long as there are no dents on it (pictures will need to be provided).  You may also exchange your bottle if there is discoloration inside the bottle or rough welds along the rim of the bottle (pictures will need to be provided).  Please note that T&C Surf can only replace the bottle for the exact same size, color, and design.  Unfortunately, we cannot cover the costs of customized engraving, stickers, or any other applications.  This warranty is valid at T&C Surf for 1 year after purchase.
Custom Printed Stanley by Stanley Product Warranty:

These bottles are printed directly from Stanley.  Please see their Product Warranty, here