Return Policy

Return Policy

Your satisfaction is our top priority.  We will gladly accept online returns within 30 days of your order shipment date.  No online refunds will be accepted after 30 days.  Returns will be processed within 14 days of receiving returned merchandise.  Please allow 5-7 business days for the transaction to show up on your bank account.

Items must be returned in NEW (unused, untested, original tags, and resalable) condition.  Generally, as a ‘rule-of-thumb” you return the items to us the same way we sent them to you – in the same condition and with all original contents.  If we receive items in conditions that don't meet our return requirements, we will decline the return and it will be at the customer expense.

Customers are responsible for any and all return shipping costs.  However, if you receive the wrong item from your order placed, please E-mail us. 

Only items sold within the U.S. will be accepted for returns.  Purchases made from our retail stores cannot be returned/exchanged through our online shop.  Please contact our retail stores for their return policy.

If you are purchasing a gift for someone, please use the Return Form as a gift receipt; Return Forms are sent with order.  If you received T&C Surf merchandise as a gift, you are only eligible for an exchange, please E-mail us for further instructions.

Please mail returns to:
T&C Surf Customer Service
Order # ____
99-807 Iwaena Street
Aiea, HI 96701

Exchange Policy

1.  Follow the return process for the item(s) you wish to send back
2.  Place a new order for the item(s) you want
3.  Email Customer Service (customerservice@tcsurf.com) with your new and old order # immediately after and we will waive Standard shipping on your new order
4.  Refund for original order will be issued once it is received, approved, and processed

Damaged Packages

If an item comes damaged as a result of shipping, please contact us immediately. DO NOT discard the shipping box/package to facilitate the investigate process if necessary.  Please take pictures of your box/package and damaged merchandise.

T&C Surf Custom Bottles Warranty: Online Order Number is mandatory for the warranty to be valid through our online shop.  No Exceptions.
This warranty does not cover regular wear and tear such as dents, scratches, powder coat chips from the bottle being dropped, damaged, etc.  Your Hydro Flask or Yeti bottle can be exchanged if it sweats, rattles or no longer insulates as long as there are no dents on it (pictures will need to be provided).  You may also exchange your bottle if there is discoloration inside the bottle or rough welds along the rim of the bottle (pictures will need to be provided).  Please note that T&C Surf can only replace the bottle for the exact same size, color, and design.  Unfortunately, we cannot cover the costs of customized engraving, stickers, or any other applications.  This warranty is valid at T&C Surf for 3 years after purchase.